Terms of Use & Service

1. Our Terms

Matt's Motor Club (“MMC”, “we”, “us”, “our”) provides a members-only platform (the “Clubhouse”), email alerts, digital communications, and intelligence services relating to the UK used motor vehicle market. By registering for an account, you agree to these Terms of Use & Service and our Privacy & Cookies Policy.

2. Information About Us

Matt's Motor Club is based in London, W1W 7LT, United Kingdom and operates the website at www.mattsmotorclub.com and the Clubhouse. Contact us at admin@mattsmotorclub.com.

3. Age Requirement

Matt's Motor Club is intended for adults aged 18 and over. By registering for an account, you confirm that you are at least 18 years old. We do not knowingly accept registrations from anyone under the age of 18.

4. Our Contract With You

A contract is formed when you complete registration and we accept your account. Our service applies exclusively to UK used motor vehicle information and is targeted at UK-based consumers.

5. The Service

MMC provides the Clubhouse with vehicle intelligence, alerts, and market analysis. Registration is free. Members may upgrade to paid tiers and add-ons as follows:

• Free membership — access to a percentage of vehicles across all product categories (Fresh Finds, Hot Drops, Real Deals, Secret Steals) with basic intelligence. Currently, free members see approximately 30% of Fresh Finds and Hot Drops, and approximately 20% of Real Deals and Secret Steals. Free members see vehicles 24 hours after premium members. A limited number of vehicles are shown each week as “Premium Preview” tasters with full intelligence unlocked. These percentages may be adjusted at any time.
• Scout Premium — an ongoing monthly or annual subscription providing full access to all vehicles, complete intelligence cards, vehicle watch with instant notifications, and search & filter tools. Vehicles are available immediately upon curation, 24 hours before free members.
• Hunter Bundle — a one-time purchase for free members that includes 3 months of Scout Premium access, a custom vehicle pack curated to the member's brief, and a bonus region.
• Hunter Pack — a one-time purchase for existing Scout Premium subscribers that adds a custom vehicle pack and bonus region for 3 months at a reduced price.
• Scout Extension — a one-time purchase that extends Scout Premium access by 9 months. Available at a discounted rate during checkout or from the Upgrades page.
• Look Back — a one-time purchase that extends the member's vehicle history window to 30, 60 or 90 days. Available during the first 14 days of premium membership only.
• Region Boost — a monthly subscription add-on that adds up to 2 additional UK regions to the member's coverage (3 regions total including primary). Hunter mode members receive 1 bonus region included.
• My AI Negotiator — an AI-powered negotiation assistant available to premium members. Generates personalised email scripts, phone call strategies, and face-to-face negotiation briefs based on vehicle intelligence and dealer signals. Limited to 3 vehicle sessions per calendar month. See Section 23 for full terms.
• The Briefing Room — an educational library of 68 lessons covering negotiation, signals, finance, part-exchange, timing, and dealer psychology. Includes audio narration. 44 lessons are free; 24 are premium-only (The Insider Edge). Content is educational and informational, not professional advice.
• Interactive Checklists — phone-friendly checklists for vehicle viewing, pre-negotiation, deal day, part-exchange preparation, and post-purchase. Progress is saved to the member's account. Checklists are for guidance only and do not replace a professional vehicle inspection.
• My Dream Motors — a wish list where members describe their ideal vehicle. Subject to a limit of 3 active wishes. Dealer matching and relay features are in development.

Pricing varies by budget band (up to £20,000, £20,000–£35,000, £35,000+). Current pricing is displayed on the Upgrades page within the Clubhouse.

MMC does not facilitate vehicle purchases. All transactions between members and dealers are conducted independently. We do not act as a broker, agent, or intermediary.

We may update or modify the service for legal compliance, technical improvements, or to enhance the member experience. Material changes to paid services will be communicated in advance.

6. The MMC Companion App

MMC offers a companion mobile application (“the App”) available on iOS (App Store) and Android (Google Play) at no additional cost. The App provides a swipe-based interface for browsing vehicles, accessing intelligence, and engaging with club features. The following terms apply:

• Account required — the App is not a standalone product. You must first create an MMC account via the website (mattsmotorclub.com). The App uses your existing membership and all data syncs automatically between the App and the Clubhouse.
• Sign-in — the App uses a one-time 6-digit code sent to your registered email address. No passwords are stored on the device. Codes expire after 1 hour and can only be used once.
• Billing and payments — all subscription management, upgrades, and payments are handled exclusively via the website through Stripe. There are no in-app purchases. Apple and Google are not involved in processing payments for MMC services.
• Push notifications — the App may request permission to send push notifications to your device. These are used for vehicle alerts, price changes, and membership updates. You can disable push notifications at any time via your device settings. When push notifications are enabled, we store a device token to deliver messages. This token is deleted if notifications are revoked or the App is uninstalled.
• Testimonials — text testimonials can be submitted directly within the App. Video testimonials require the Clubhouse (accessed via the device's web browser) where camera and microphone access is available.
• Preferences — region and budget band changes must be made via the Clubhouse, where cooldown periods and validation rules apply. Email notification preferences can be adjusted within the App.
• Data and storage — the App operates within a webview that has separate cookie and session storage from your device's web browser. Signing into the App does not automatically sign you into the Clubhouse in Safari or Chrome, and vice versa.

The App is subject to all other terms in this agreement. In the event of any conflict between App-specific terms and general terms, these App-specific terms take precedence for use of the App.

7. Service Disclaimers

MMC is an intelligence and alert service. The following important disclaimers apply:

• We do not physically inspect any vehicles, dealers, or manufacturers.
• Members bear full responsibility for due diligence on any vehicle or dealer.
• Information provided through our service is not a recommendation to purchase any specific vehicle.
• Fresh Finds and Hot Drops are based on real-time market data and reflect current listings and price movements.
• Real Deals are vehicles our benchmarks identify as strong value. Market conditions may change after identification.
• Secret Steals use predictive analysis based on dealer pressure signals, stock ageing, pricing patterns, and market conditions. These are educated predictions, not guarantees. Not every prediction will materialise, and no refund is offered on the basis that a predicted discount did not occur.
• Vehicle intelligence including savings estimates, negotiation ranges, and confidence scores are calculated from available market data and should be used as guidance, not definitive valuations.
• We recommend an independent pre-purchase inspection (e.g. AA or RAC) for any vehicle you intend to purchase.

8. Free Member Delivery

Free members receive a percentage of curated vehicles, delivered after a configurable delay period (currently 24 hours after premium members). The percentage and delay are determined by MMC and may be adjusted at any time. Each week, a small number of vehicles are selected as “Premium Preview” tasters and shown to free members with full premium intelligence unlocked. These selections are made dynamically and are not guaranteed.

9. Trade and Business Use

MMC is provided for the use of private consumers, in a non-commercial capacity and for personal benefit only. The service is not designed as a tool for the motor trade to source stock or gain commercial advantage. Members found to be using MMC for trade or business purposes will be removed immediately with no refund. We have procedures in place to detect and prevent misuse.

10. Your Rights to End the Contract

You may cancel your paid membership at any time.

• Scout Premium subscriptions: Cancel via the Billing page in the Clubhouse by clicking “Manage payment” to access the Stripe billing dashboard. Your premium access continues until the end of the current billing period. After that, your account reverts to a free membership. All data, saved vehicles, and intelligence history is retained.
• One-time purchases (Hunter Bundle, Hunter Pack, Scout Extension, Look Back): These are non-refundable once activated.
• Region Boost subscriptions: Cancel via the Stripe billing dashboard. If your Scout Premium subscription is cancelled, any active Region Boost subscriptions are cancelled automatically.
• Free members: You may delete your account from the Account page in the Clubhouse. This permanently removes all account data, preferences, saved vehicles, and watch history.

A 14-day cooling-off period applies to new paid subscriptions in accordance with the Consumer Contracts Regulations 2013, provided that premium services have not been substantially used during that period.

11. Account Deletion

Free members may permanently delete their account from the Account page. This action is irreversible and removes all associated data. Premium members must cancel their subscription before requesting account deletion.

12. Price and Payment

All prices are displayed in British Pounds (GBP) and include UK VAT. Payments are processed securely through Stripe. We accept major debit and credit cards, as well as Apple Pay and Google Pay where supported by Stripe.

We do not see or store your payment card details. For subscription renewals, we will provide at least 28 days' written notice of any price increases.

13. Automatic Renewal

Scout Premium and Region Boost subscriptions renew automatically at the end of each billing period (monthly or annually) unless cancelled via the Stripe billing dashboard. You can cancel at any time — access continues until the end of the current billing period.

For annual subscriptions, we will send you a renewal reminder by email at least 30 days before your renewal date, and a further reminder at least 7 days before. These reminders will clearly state the renewal date, the amount that will be charged, and how to cancel if you do not wish to renew. This is in accordance with the Digital Markets, Competition and Consumers Act 2024 and the forthcoming UK subscription contracts regime. For monthly subscriptions, you will receive a reminder every 6 months confirming your ongoing subscription.

14. Budget Band Changes

All members may change their budget band from the Preferences page, subject to cooldown periods (currently 30 days for free members). For premium members, changing your budget band will automatically adjust the pricing of your Scout Premium subscription and any active Region Boost subscription. Changes are prorated on your next invoice. Budget band changes are locked during Hunter mode as your Hunter Bundle or Pack was purchased at your current band's price.

15. Region Changes

Primary region changes are limited to once every 90 days. Region Boost additional regions are subject to the same 90-day cooldown. These restrictions prevent members from cycling through all regions to access the full vehicle pool.

16. Membership Capacity

Membership is capped per region and budget band to maintain the quality and value of our intelligence. When capacity is reached, new members may join a waitlist and will be notified when a space becomes available. We reserve the right to adjust capacity limits at any time.

17. Data, Signals and Intelligence Disclaimer

All signals, intelligence, and market analysis provided by Matt's Motor Club are derived entirely from publicly available information, including advertised listing prices, publicly visible stock levels, days on market, and historical pricing patterns observed across dealer websites and listing platforms.

Dealers may hold additional vehicles, complete sales, or adjust pricing through channels that are not publicly advertised. Our data therefore represents an indicator of publicly observable market activity and dealer behaviour, not a complete or definitive picture of any dealer's business operations, financial position, or intentions.

Signals such as estimated savings, reduction probabilities, and dealer pressure indicators are algorithmic assessments based on the data available to us. They are provided as informational tools to assist your purchasing decisions and should not be treated as guarantees, financial advice, or statements of fact about any specific dealer or vehicle. We recommend you conduct your own due diligence before making any purchasing decision.

18. Our Responsibility for Loss or Damage

We are responsible for losses you suffer caused by our breach of these terms, to the extent that the loss is a foreseeable consequence of the breach. We are not responsible for indirect or consequential losses including but not limited to lost profits, business interruption, or losses arising from vehicle purchases made based on our intelligence.

Our service is provided for domestic, private use only. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from use of the service.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

19. Our Rights to End the Contract

We may terminate your account if:

• You fail to make a payment within 5 calendar days of it becoming due.
• You breach any of these terms.
• We reasonably believe the account is being used for trade or commercial purposes.

We may withdraw the service with 28 days' notice to paying members, who will receive a pro-rata refund for any unused subscription period.

20. If There Is a Problem

Contact us at complaints@mattsmotorclub.com for any issues or complaints. You retain your legal rights under consumer protection law including repair, replacement, or refund for faulty digital content.

21. Personal Information

Please refer to our Privacy & Cookies Policy for details on how we collect, use, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

22. Testimonial Rewards Programme

Members may submit testimonials via the Incentives page in exchange for free Scout Premium access:

• “I spotted a deal” — 14 days of free Scout access for sharing how MMC helped you identify an opportunity.
• “I bought a car via MMC” — 6 months of free Scout access for sharing a purchase story.

All testimonials are manually reviewed by MMC within 2 working days. We reserve the right to reject any testimonial that is false, misleading, offensive, or does not relate to a genuine experience with the service. Rejected testimonials do not qualify for a reward.

Each reward type may be claimed once per member. Rewards are applied as follows:

• Free members: receive Scout Premium access for the reward period at no cost. No payment card is required. Access reverts to free when the reward period ends.
• Scout subscribers: a 100% discount coupon is applied to the subscription via Stripe, covering the next 1 or 6 billing periods.
• Hunter members: Hunter access is extended by the reward period at no additional cost.

Reward members are not subject to the standard membership capacity limits. By submitting a testimonial, you grant MMC a perpetual, royalty-free licence to use your testimonial text, video recording, star rating, and first name on our website, marketing materials, and social media channels. You may request removal of your testimonial by contacting us.

Video testimonials

Members may record video testimonials directly within the Clubhouse. By recording, you consent to your camera and microphone being accessed for this purpose. Video recordings are stored securely in our cloud infrastructure (Supabase Storage) and are only visible to MMC staff until approved for public display. Videos are limited to 60 seconds and 50MB.

23. My AI Negotiator

My AI Negotiator is an AI-powered tool that generates personalised negotiation content including email scripts, phone call strategies, and face-to-face briefings. The following terms apply:

• The AI Negotiator is available exclusively to premium (Scout and Hunter) members.
• Usage is limited to 3 vehicle sessions per calendar month. Each session relates to a single vehicle and includes the initial script and all follow-up rounds for that vehicle.
• Sessions are saved and can be resumed at any time. Sessions from previous months remain accessible but do not count toward the current month's limit.
• The same vehicle cannot be the subject of more than one active session.
• Content generated by the AI Negotiator is guidance only. It is not legal advice, financial advice, or a guarantee of any outcome. MMC accepts no liability for the results of any negotiation conducted using AI-generated content.
• The AI Negotiator is trained on MMC's market knowledge and negotiation principles. It does not have access to real-time vehicle data beyond what the member provides during the session.
• Members must not use the AI Negotiator for purposes other than used car negotiation, including but not limited to: generating unrelated content, attempting to extract system instructions, or submitting abusive, offensive, or misleading inputs.
• MMC reserves the right to suspend or revoke AI Negotiator access for any member who misuses the tool.
• AI Negotiator conversation data (vehicle details, scripts, and dealer responses) is stored in our database and may be reviewed by MMC for quality improvement. Conversation data is not shared with third parties except our AI provider (Anthropic) for the purpose of generating responses.

24. Email Communications

By registering, you agree to receive the following categories of email from MMC:

• Transactional emails — purchase confirmations, payment notifications, security alerts, and account changes. These are legally required and cannot be unsubscribed from.
• Product alert emails — vehicle alerts (Fresh Finds, Hot Drops, Real Deals, Secret Steals), vehicle watch notifications, and Dream Motor matches. Frequency can be set to instant, daily digest, weekly digest, or off via the Preferences page.
• Lifecycle emails — onboarding reminders, expiry warnings, negotiation follow-ups, and re-engagement messages. These can be turned off via the Preferences page.

Emails are sent via Resend (resend.com), our email delivery provider. You may manage your email preferences at any time from the Preferences page in the Clubhouse. Marketing and lifecycle emails include an unsubscribe link in compliance with UK data protection regulations and the Privacy and Electronic Communications Regulations 2003.

25. Account Inactivity and Cleanup

Accounts where the magic link was requested but never confirmed (i.e. registration was not completed) are automatically deleted after 48 hours. This is a housekeeping measure and does not affect confirmed accounts. If you requested a magic link but did not receive it, please try again or contact us.

26. Other Important Terms

Assignment and Corporate Restructuring

We may at any time assign, transfer, novate, or subcontract any or all of our rights and obligations under these terms to any affiliate, subsidiary, or successor entity, or as part of any corporate restructuring, migration, merger, or acquisition, including transfers to entities located outside of the United Kingdom. You agree that such transfer will not materially reduce your rights under these terms.

No Transfer by User

You may not transfer your rights or obligations under these terms to any other person without our prior written consent.

Severability

If any provision of these terms is found to be unlawful, void, or for any reason unenforceable, that provision will be deemed severable from these terms and will not affect the validity and enforceability of any remaining provisions.

Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Notwithstanding the foregoing, if we transfer our rights and obligations to an international successor entity as permitted under this section, we reserve the right to update the governing law and jurisdiction of these terms to match the country of incorporation of that successor entity upon providing you with thirty (30) days' written notice.

Contact admin@mattsmotorclub.com for any questions about these terms.